Standard Shipping Instructions
All products coming from The Terry Janis Collection location will be shipped standard UPS (Ground). The shipping charge and a handling fee will be calculated and stated during the Check-Out process.
Special Shipping Instructions
Local Pick-Up: For customers that wish to Pick-Up their items from The Terry Janis Collection location, please call and make arrangements. IMPORTANT! During the Check-Out process, please make sure you check the “Local Pick-Up or Billed Separately” box. No shipping or handling will be calculated or charged to you. If you have not contacted Terry, first, for this special option, it will not be honored.
Third Party Shipping: Products special ordered or products that are shipped directly from third party vendors (artists), will have special shipping charges and drop charges. These special shipping charges will be calculated by the vendors (artists) and billed separately. Please call (614) 235-5445, if you have any questions.
Larger items from third party vendors (artists) may have to ship by truck (determined by size and weight), and will have their own special shipping charges. These special (Truck) shipping charges will be calculated by the vendor (artists) and billed separately.
Returns
Returns must be made within 2 weeks from date of shipping, with authorization. No returns will be accepted without this authorization. No returns on personalized merchandise unless the vendor has made a mistake. In these circumstances you should call Terry Janis, to ask what to do, (614) 235-5445.
Refunds
In the event of a refund, shipping costs will not be refunded. Returned items are at the expense of the buyer, unless the buyer wants to personally drop off the item at the Terry Janis Location. (Exception: special ordering from third party vendors – Call Terry Janis at (614) 235-5445.)
